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October 9 & 10, 2013 – Bridging the Gap Between Employee Effort and Customer Satisfaction- Customer Centricity

January 1, 1970
( )

brownOct. 9 & 10, 2013
8:30am- 10:00am (8:30am program start)

Reinventing the Customer Experience From the Inside Out
“Our top rated program” American Marketing Association

Led by Chris Brown, CEO MarketCulture and guest CMOs, CHROs

Customer experience is becoming more than just a topic confined to the marketing department- it spans the functional areas of human resources, finance, operation and technology. It is a new playing field in which services and products become commoditized overnight- leaving the customer experience as one of the sole differentiators in performance.

> growBuild a customer experience culture that delivers line of sight business performance
> The seven disciplines of a customer centric organization
> Case studies and an MRI Scan of your business
> How to build a business case for customer alignment programs

Who should attend:

CMO, VP Marketing, Communications, CHRO, VP HR, OD, CFO, COO, VP Operations, VP Finance, key group managers, heads of customer service

Wednesday, October 9
Webster University (Irvine)
Driving Directions
Thursday, October 10
Employers Group (El Segundo)
Driving Directions



Both sessions:
8:00am – 10:00am (8:30am program start)
*Team, multiple attendee and corporate preferred rates available- please email for assistance.
*Light refreshments served

Non-ENP Members – $55

Wednesday, October 9th – Orange County Thursday, October 10th – Los Angeles

ENP Annual Members – Click the button below, login and confirm you are attending the event. There is no cost to ENP Annual Members

Wednesday, October 9th – Orange County Thursday, October 10th – Los Angeles

Download a description of the sessions here