2018 CX Strategies: Thought Leaders Share Next Practices – The Customer Journey, Support & ROI
5pm-6pm Check-in and strategic connections | 6pm-8:15pm Program
February 28, 2018 ( UCI Applied Innovation 5141 California Ave Irvine, Ca 92697 )
What obstacles, challenges and/or blindspots will CEOs, CMOs, Marketing and Customer Experience leaders likely run into when trying to improve CX?
Featured speakers include:
Middle and Large Cap Enterprises leaders share their CX (Customer Experience) strategies.
- How to leverage technology to create emotionally engaging experiences and increase customer loyalty.
- The accelerating evolution of Customer Service to be Self Service with the help of artificial intelligence.
- How customer support agents become more focused on Customer Success.
- Discipline and empathy – the keys for successful customer transformation.
Who will attend: C-suite representatives from over 18 sectors, CEOs, CMOs, Top HR, Communications, CX leaders, Sales DirectorsENP annual members – no charge
Not a member? See the membership tab or www.enpinstitute.com/membership