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Feb
1
OC

4th Annual Customer Experience Forum

Next Practices in Customer Centricity & Connection

5:00pm Doors open - Reception and Strategic Connections, 6:00pm-8:00pm Program
February 1, 2017
( ENP at UCI Center for Applied Innovation 5141 California Ave Irvine, CA )



Alliance Partners: OC AMA, CXPA

Emerging development in customer micro-targeting, market connection,
AR and the development of extraordinary customer experiences

feb-1-1

Speakers:

David Marino, Executive Vice President and co-founder of Hughes Marino

Chris Brown, CEO Market Culture, author, the Customer Culture Imperative (#1 Marketing Book)

Corey White, Vice President of Professional Services, Cylance Inc

Amanda Sachs, General Manager, Worldwide Customer and Partner Experience (CPE) at Microsoft

Robert Brown, Co-founder & CEO MERIDIAN AR

Over 15 major industry vertical leaders will be showcased in this comprehensive review of emerging trends in customer experience.

  • How to increase your market differentiation and revenue growth via customer centricity
  • New technologies such as AR that are dramatically changing the   customer experience
  • Creating multiple and adaptive customer experiences via micro targeting
  • Aligning your organizational culture to be “customer first”
  • Examine new methods such as the Market Response Index (MRI) for  improved forecasting and internal alignment

Complimentary parking – (lite bites, beverages and wine included)

memberslogin ENP annual members – no charge

Not a member? See the membership tab or www.enpinstitute.com/membership

Non-Member Registration: